STM IT Solutions designs personalized, secure network solutions that are unique to the individual needs of clients in Charlotte, NC, and the Eastern, United States.
While we are IT people at heart, we understand that not everybody is. We will help our customers however they want to be helped. It could be simple hand-holding them while we fix an issue, or taking a step back and letting them figure it out on their own.
We’re very flexible in how we support our clients, and we find that they enjoy that. They don’t want to be pushed into something that they don’t know so we work with our clients to understand what they need to know to accomplish their goals and to support their workflow.
The STM monitoring system is proactive. We work on your servers and your network environment behind the scenes whenever possible. This could be something as simple as freeing up some disk space to freeing up some processes and giving you extra performance. You won’t know up front that it’s done, but you will receive a ticket or notification letting you know that we have done this simply to improve your environment.
Additionally, we provide reactive support when needed. We “expect the unexpected” and are prepared to work on service requests 24×7. You will get notification of everything we do, making it easy for you to know what’s going on at any given time.
At STM we can provide our clients with Private, Public and Hybrid hosting solutions.
STM makes the process of selecting and implementing cloud services in your environment simple. We have years of experience helping companies select the right infrastructure to meet their business needs in a way that is secure, practical and cost effective. From a collaboration perspective, having a hosted environment allows our users to access the same projects, applications and documents from different locations. You don’t have to be in the same office as your team to work, share and collaborate with one another.
One of the biggest benefits of having a hosted virtual desktop is the ability to access your desktop; your whole work environment, from anywhere. Many of our clients have the ability to access their complete business platforms securely from outside of their office. Let’s say, if they’re in a hotel or in a boat somewhere. As long as you have internet, you can access your full desktop; just like you do when you are in the office.
A benefit of using STM and our data center to host your applications is the speed, security and reliability that you get when you integrate with other cloud platforms.
Our datacenter is specifically for hosting and integration with other platforms. We have the speed, power and redundancy to assure our clients reliable access and uptime.
Multiple internet connections, redundant power feeds and 24×7 monitoring and security are just a few of the reasons to have STM host your servers and desktops.
In the past servers were split up into physical boxes or physical devices that you could actually see right in your office. With virtualization today, you may see one device in front of you, but it may actually be running quite a few servers and applications. This allows for increased utilization of the server that the client has, along with easier management and maintenance of their environment.
Virtualization is transparent to the end-user; with many not knowing they are actually working in a virtualized environment. The benefits our clients get from being virtual are they have a dedicated device or server that STM can give the performance to on an as-needed basis. We are a lot more flexible in what we do with that server as well.
While you may not know upfront that you’re running on a virtual platform, one advantage you get on that platform includes being able to recover from outages much more quickly than having to recover a physical box.
From an end-user perspective, you may not see much, but the business use case when it comes to how easy it is to maintain, how the business can do more with their money, essentially, is where you will see the benefits of virtualization.
STM make the process of selecting and implementing cloud services in your environment simple. STM has years of experience helping companies select the right IT Solutions and infrastructure to meet their business needs in a way that is secure, practical and cost effective.
Our clients can range from as few as 5 to up to over 1000 employees , we can work with a single user and can scale our model to as many users as the company needs as it grows. Often, our clients start out at a single location and as they grow to multiple locations, our virtualization and hosting solutions really begin to shine.
One of the biggest challenges our clients face is not knowing how to spend their IT dollars. When our team looks at a business and we review their IT challenges we address the solutions in terms that business owners understand and communicate the value of a return on investment in IT to help improve their productivity and growth.
Large companies benefit from economies of scale, receiving discounts on high-volume orders and getting new customers by passing on these savings; putting you at a disadvantage. Now, by leveraging STM provided resources, you can compete at the same level with a scalable platform.
STM service packages take advantage of new technologies to provide you with a full team of IT professionals. Our dedicated managed IT services specialists will proactively monitor your essential systems and respond immediately to any needs you may have; freeing you up to focus on your core business objectives: lead acquisition, growing sales, improving productivity and improving customer satisfaction.
Services are supported by a team of trained technology experts to ensure optimal performance. As a result, STM reduces and in some cases completely eliminates your need for in-house or outside IT support services. STM IT Solutions designs personalized, secure network solutions that are unique to the individual needs of clients in Charlotte, NC, and the Eastern, United States.
It is our experience that most businesses are only a few applications different from one another, and that almost everybody has an Office productivity suite. This means Word, PowerPoint, Excel, and Microsoft Outlook for email. Businesses are also going to have file access and sharing needs, printing needs, and Adobe needs, etc.
STM offers and supports all business software applications. This includes all Microsoft Office Standard & Professional suites. We also host the most popular accounting packages available, including (but not limited to): Intuit QuickBooks, Peachtree Quantum, and Sage 100/300/500.
STM can help you, as a business owner select and implement the key applications for your company. Our team will work with you to assess what software applications your specific line of business requires and will make recommendations for needs and budget.
In addition, we can help with software vendor negotiations ensuring that you receive the maximum value for your purchase. Once an application is selected and purchased, our IT experts will work with the vendor to install the software to ensure its successful implementation.
Finally, we arrange to be the first tier of client support with the vendor, responsible for maintaining the software, installing vendor provided updates, and handling any issues that require escalation. STM interacts with the vendor so you can focus on your business.
STM is a one stop shop for all of your company’s hardware needs. From desktops, to laptops, firewalls and network switches, we have the ability to get your company great deals on hardware.
We are certified partners with Dell, HP, Lenovo, SonicWall and Cisco, to name a few. Not only can we provide these at extremely competitive prices, STM can setup, install, and ensure network compatibility.
People are not picking up the telephone to make phone calls anymore. They’re sending an email with maybe four or five words in it. “Did you get my proposal?” “Were the numbers okay?” Having email available at all times is critical.
We have two solutions. We offer an in-house solution utilizing enterprise-class hardware that we have hosted at our data center with multiple Microsoft Exchange servers. Additionally, we offer an Office 365 solution utilizing the Microsoft public cloud to offer email to customers who prefer that method. There are pros and cons to each; STM technology experts can help you decide which is best for your business.
Microsoft® Exchange is the leading business email and calendar solution in the world. This powerful tool offers increased productivity by helping you effectively manage increasing volumes of communication.
We know that larger organizations need a customized Exchange environment. You need a secure, flexible offering that can be customized to your exact specifications.
Our Exchange Server offering gives you the benefits of a best-in-class enterprise messaging solution without the burden, complexities, and expense of managing and hosting it on-premise. We design and build a custom solution and provide ongoing administration and troubleshooting support
What would your next step be if your business was destroyed by vandalism or natural disaster? What if your server was stolen or tampered with?
Even if you are able to locate your backup data after a disaster, having a backup does not mean your business will be back up in a time appropriate manner. STM ensures that your disaster recovery plan is more than just a backup. We help you create a plan to make sure your business is back to running in its predisaster state as soon as possible.
Having your data offsite is the only way to truly have a backup strategy that keeps your business up and running all of the time.
We can help you protect your crucial business data from loss due to a natural disaster, system failure, or human error. We offer personalized data protection solutions to secure your critical data and IT infrastructure.
STM backs up your data at our Primary Data Center. We also replicate and send your data to a 2nd STM Data Center in order to assure that your data is always available. In some circumstances, we can replicate your data at your own facility to give you yet another level of comfort and security.