Our first client called us on day one. They're still with us today. So is our second client. That doesn't happen by accident in the IT industry, where "churn and burn" is the norm and companies treat relationships like renewable subscriptions. It happens because we built STM around something the industry had forgotten: people don't want to talk to phone trees when their email is down. They want to talk to someone who can fix it.
So that's what we do. We answer. Every time. With humans who live and work locally from our Concord headquarters, right outside of Charlotte. We pride ourselves on knowing your business, and actually solving your problems—not transferring you to someone who might be able to help eventually.
Over 25 years, that simple commitment has grown into something bigger. We've watched three-person firms become 70-person companies. We've supported businesses through ownership changes, market shifts, and the occasional "everything is on fire" moment that every business faces.
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The bottom line is that we're still here because we treat technology like it matters to your business—not like it's a recurring revenue opportunity for ours.” -Troy Rice, Founder and President
STM IT Solutions was founded in 2000 by Troy Rice, who believed something radical: when businesses have IT problems, real people should answer the phone and solve them. That philosophy built a company where our first clients are still with us decades later.
Today, STM is led by a long running team of passionate IT professionals that includes key people who've been part of this story for years. Together, they've evolved the company from traditional IT support into a full-spectrum MSSP—adding enterprise-level security monitoring while keeping the personal, responsive service that built the business.
The core principle hasn't changed: No phone trees. No "you're too small" conversations. No treating clients like account numbers. Just people helping people solve their technology problems. When you call STM, you're talking to technicians in our Concord office who know your business and can actually help—not a call center on another continent.
Technology should support your business, not create new problems to solve. Security should protect what you've built, not become another headache to manage.
When your accounting software crashes three days before tax deadline, you need someone who picks up the phone and fixes it—not someone who creates a ticket and promises a response "within our SLA parameters."
When ransomware hits your network, you need a security team that's already monitoring and can respond immediately—not a vendor you have to call and wait for.
We built STM for those moments. The rest of the time, we're making sure those moments don't happen in the first place.
"We're so proud to work with STM for our technology support and solutions. Their team is incredibly responsive, knowledgeable, and easy to work with. They don't just fix problems, they take the time to guide us toward the best solutions for our specific needs. What truly sets them apart is their exceptional follow-through and the peace-of-mind they provide, knowing that when we reach out, we're connecting with professionals who are genuinely invested in our success. We couldn't ask for a better IT partner and recommend them without hesitation."
Director of Philanthropic Partnerships & Public Relations
"These guys are the best. I have been a client for over 20 years and they have never let me down. Timothy Wong bailed me out just the other day when an entire folder seemed to simply vanish. He saved the day!"
"The team at STM have been wonderful to work with. They have kept our business up to date and always prompt with responses. I have used other IT providers that you submit tickets to and you wait. Not with this group. Top notch service and a great attitude throughout!"
We maintain the certifications and partnerships that matter:
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We have enterprise-level credentials and support access, but you still get to talk to actual humans when you need help.
See if we're the right fit for your business. Or just call (A real person will answer)
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