Our Services

Complete IT Solutions That Keep Your Business Running

From proactive security monitoring to immediate help desk support, we protect your systems and solve your IT challenges—fast. Real people in Concord, ready when you need us.

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How We Help

Technology That Works For You, Not Against You

Your business relies on technology to serve clients, process orders, and keep operations running. When IT fails, everything stops. STM provides both proactive protection and immediate support so you can focus on your business, not troubleshooting.

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Services

Managed Security Services (MSSP)

Proactive threat monitoring, security updates, and breach prevention keep your business protected 24/7. We stop problems before they start.

IT Help Desk & Support

Real people answer your calls immediately. No phone trees, no waiting. Get expert help from techs who know your systems and solve problems fast.

Cloud & Microsoft 365 Services

Migrate to the cloud, optimize Microsoft 365, and ensure your team can work from anywhere securely. We're a Microsoft Solutions Gold Partner.

Network & Infrastructure Management

Reliable networks, secure servers, and stable infrastructure keep your business connected. We design, maintain, and monitor your IT backbone.

Backup & Disaster Recovery

Automated backups and rapid recovery plans protect your data from ransomware, hardware failure, and human error. Your data stays safe, always.

Cybersecurity Assessments

Identify vulnerabilities before hackers do. We evaluate your security posture and provide actionable recommendations to strengthen defenses.

Why STM IT Solutions?

Real People. Real Solutions. Real Results.

1. Humans Answer, Not Robots

No phone trees. No automated systems. Real people in our Concord and Raleigh offices answer your calls and solve your problems immediately.

2. Smart Ticket Routing

Your issues go straight to techs who already know the solution. No learning on your dime, no trial-and-error troubleshooting when the problem has been solved before.

3. No Business Size Minimums

From 3-person firms to 70+ employee organizations, we provide the same enterprise-level service. You're never "too small" for great IT support.

4. 25+ Year Client Relationships

Our first clients from day one are still with us today. That's the kind of partnership we build—long-term, trusted, reliable.

Our Approach

Three Steps to Better IT Support

IT Assessment

We evaluate your current IT infrastructure, identify risks, and understand your business needs. No obligation, no pressure.

Custom Solutions Plan

We design an IT strategy tailored to your industry, budget, and growth plans. You get exactly what you need, nothing you don't.

Ongoing Support & Protection

We monitor, maintain, and support your systems 24/7. You focus on your business while we handle the technology.

Industry Expertise

Specialized IT Solutions for Your Industry

We understand the unique technology challenges facing accounting firms, legal practices, healthcare providers, and manufacturing companies. Our services are tailored to your compliance needs, workflow requirements, and business priorities.

Trusted Partnerships

Microsoft Solutions Partner

As a Microsoft Legacy Partner and Solutions Partner for Infrastructure and Modern Work, we bring deep expertise in Microsoft technologies to every client engagement.

Trusted by Charlotte-Area Businesses Since 1999

25+

Years Serving Charlotte

100%

Human Response Rate

3-70+

Employees We Support

Security Starts Here

Ready to Stop Fighting With Your Technology?

Let's talk about how STM can secure your systems, support your team, and give you peace of mind. No robots, no runaround—just real people ready to help.

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704-334-7893